Return and Refund Policy

Return Policy
At South Africa Depot, we strive to ensure your satisfaction. If you receive a defective or incorrect item, we will cover the return shipping costs. Upon confirming the issue, we will send a replacement at no additional cost to you.

To qualify for a return, please ensure the following:

The request is made within 24 hours to 7 days of receiving the item.
The item is unused and in its original packaging.

Non-Returnable Items
The following items are not eligible for return or refund:

Sale or clearance items.
Customised or personalised products.
Items showing signs of wear, use, or customer-inflicted damage.

Inspection and Decision Timeline
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. This process will be completed within 5 business days, and we will notify you of the outcome promptly.

Condition for Acceptance
Returned items must meet the following conditions to qualify for a refund or replacement:

The item must be unused and in its original packaging.
All original accessories, manuals, and packaging materials must be included.
The item must be free of scratches, stains, or other signs of damage.

Defective Products Warranty
If a product is found to be defective, it is covered under a 30-day warranty unless stated otherwise on the product page.

Restocking Fees
For certain returns, a restocking fee of 10% of the item’s value may apply. This fee will be deducted from the refund amount.

Return Authorisation
All returns must be pre-approved by our customer support team. Returns sent without prior authorisation may be refused. To initiate a return, please contact us at [Insert Contact Information].

Refund Policy
If a refund is required, the following terms apply:

Refund requests must be submitted within 7 days of receiving the product.
The item must meet all the conditions outlined in the “Condition for Acceptance” section.
Customers are responsible for shipping costs to return the product to our depot.

Once we receive and inspect the returned item, we will initiate the refund to your original payment method. Please allow a few days for the refund to reflect in your account.

Exceptions for Refunds
Refunds will not be issued under the following circumstances:

If the returned item does not meet the required conditions.
If the refund request is found to be fraudulent or includes false information. Fraudulent claims will be investigated and may result in legal action.

For any questions or assistance, feel free to contact our customer support team. We’re committed to ensuring your experience with South Africa Depot is seamless and positive.